Mastering automated agent performance evaluations in Amazon Connect Customer
Worse, the system was hallucinating . Generative AI was crediting agents with demonstrating empathy when no empathetic language existed in the ...
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- Topics
- Hallucinations & FabricationAI Agents & AutomationMarkets & InvestmentRetail & E-commerceBanking & FinanceChatbots & LLMs
- Mentions
- Amazon
- Tracked via
- “AI hallucination”