Is Microsoft Dynamics 365 Contact Center the Catalyst for Agentic CX at Scale?
According to Futurum Group's 1H 2026 AI Platforms Decision Maker Survey (n=820), customer support and experience is the leading generative AI use case ...
Read the original at The Futurum Group ↗
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- AI Agents & AutomationChatbots & LLMsRetail & E-commerce
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- Microsoft
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- “AI Use Case”