AI Chatbots and Customer Emotion: Can They Really Handle Angry or Upset Customers?
What Happens When a Bot Meets an Angry Human? Typical Failure Modes in Emotional Interactions. When AI interacts with upset or angry clients, several ...
Read the original at Breaking AC ↗
- Topics
- Chatbots & LLMsRetail & E-commerce
- Tracked via
- “AI Falures”