Shadow AI Puts Customer Data and CX at Risk as Agents Raise the Stakes
Shadow AI is putting customer data at risk, with Salt Security and EY findings underscoring why CX Today says CRM, governance and controls matter.
Read the original at CX Today ↗
- Topics
- Shadow AIRetail & E-commerceAI Agents & AutomationGovernance & Risk Management
- Tracked via
- “shadow ai”