6 Emerging AI Threatsto Contact Centers (and How to Combat Them) - CX Today
1.AIVoice Phishing · 2. Privacy Risks· 3. Chatbot Attacks · 4. Model Poisoning · 5. API Weaknesses · 6. Supply Chain Frailties …
CX Today 9
Covers: Chatbots & LLMsMarkets & InvestmentRetail & E-commerceAI Agents & AutomationBanking & FinanceRegulation & PolicyPrivacy & SurveillanceCybersecurityHallucinations & Fabrication
Smarsh Acquires Call Cabinet to "Transform"AI-Powered Voice Compliance in Customer Experience
CX Today The acquisition is set to “revolutionize” compliance,riskmanagement, and customer experience analytics, providing businesses with greater insights, …
Apple Bails on Auto-Summarizations: Should Contact Centers Too? - CX Today
Hallucinationshave been the scourge of Agentic AI to date, with Amazon and Apple the latest companies to bail on Auto-Summarizations …
Contact Center AI: The Opportunities and Risksfor Insurers - CX Today
CX Today covers Contact Centre news including Artificial Intelligence, CCaaS, Digital Transformation, Generative AI and more …
Is AI the Silver Bullet for Contact Centers? Unpacking the Myths and Realities - CX Today
Here we dive into some of the primaryriskswith the technology and whether there's alternatives for the enterprise looking to upskill and upscale UC …
Cisco to Acquire Robust Intelligence, theAI-Focused Security Startup - CX Today
Its AI firewall evaluates all inputs and outputs into AI models to protect apps against real-time securitythreats. Cisco has pumped funds into …
Oracle Brings More AI Capabilities to Service & Sales Teams - CX Today
Also within Oracle Service is a new Assisted Scheduling for Field Service feature that uses AI to streamline how service teams schedule field service …
The Top Conversational AI Solutions Vendors in 2024 - CX Today
Additionally, Verint offers an Intent Discovery bot solution, that uses AI to understand the purpose behind calls. Companies can customize their …
How to Add Video Summaries Without ChatGPT - CX Today
If, for instance, an organization wanted to build a solution that uses AI to summarize meetings and calls, ChatGPT alone wouldn't be able to do …