An AI Customer Service Chatbot Made Up a Company Policy—and Created a Mess
When an AI model for code-editing company Cursor hallucinated a new rule, users revolted.
Read the original at wired.com ↗
- Topics
- Hallucinations & FabricationRegulation & PolicyChatbots & LLMsRetail & E-commerce
- Tracked via
- “AI hallucination”
Same story, other outlets
- An AI Customer Service Chatbot Made Up a Company Policy—and Created a Mess WIRED · Apr 19, 2025