An AI Customer Service Chatbot Made Up a Company Policy—and Created a Mess
But no such policy existed, and Sam was a bot. The AI model made the policy up, sparking a wave of complaints and cancellation threats documented on ...
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- Topics
- Regulation & PolicyHallucinations & FabricationChatbots & LLMsRetail & E-commerce
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- “AI Risks”
Same story, other outlets
- An AI Customer Service Chatbot Made Up a Company Policy—and Created a Mess WIRED · Apr 20, 2025