Artificial Intelligence or Human Service, Which Customer Service Failure Is ... - Wiley Online Library
On this basis, we design scenarios of human and AI service failures under the same background, and study how human and AI customer service failure ...
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- Topics
- Retail & E-commerce
- Tracked via
- “AI Falures”
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- Artificial Intelligence or Human Service, Which Customer Service Failure Is More ... - ResearchGate ResearchGate · Apr 01, 2025