Artificial Intelligence or Human Service, Which Customer Service Failure Is More ... - ResearchGate
Study 1 (N = 80) investigates whether the service failure of AI and human personnel influences customer satisfaction differently, finding that AI ...
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- Topics
- Retail & E-commerce
- Tracked via
- “AI Falures”
Same story, other outlets
- Artificial Intelligence or Human Service, Which Customer Service Failure Is ... - Wiley Online Library Wiley Online Library · Apr 01, 2025