5 Reasons AI Is Underperforming in CX, and How to Fix It - Destination CRM
Most AI failures in CX are not technical but operational, stemming from poor workflows and governance structures. Here are the five most common ...
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The New AI Risk for Marketers: Flawlessly Bad Decisions, Beautifully Integrated
Agentic AI is increasingly shaping CRM automation and customer engagement. But while the technology has improved, strong outputs are often built ...
Trusted AI in Enterprise CRM: Moving Beyond the Hype to Practical Implementation
A banking CRM that uses AI to score leads touches fair lending obligations. An automotive CRM with AI-driven service recommendations has warranty ...
Aquant Introduces Retrieval-Augmented Conversation - Destination CRM
... an AI model that engages users in fully guided, context-aware dialogues. In contrast to traditional RAG systems that return long, static answers ...
The AI Risks That Keep Marketers Up at Night - Destination CRM
The Top AI Concerns are Serious · Accuracy and Reliability. Marketers have highlighted concerns about AI's tendency to make mistakes or "make things up ...